Legal

Privacy Policy

Last updated: 1 January 2025

1. Introduction

UK Resort Hotels ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at ukresorthotels.com, make an enquiry, or use our services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection legislation.

2. Data Controller

UK Resort Hotels is the data controller for personal data collected through this website. Our registered address is Grand Parade, Cheltenham, Gloucestershire, GL50 1HX, England. You may contact our Data Protection Officer at: supp@ukresorthotels.com.

3. Information We Collect

We may collect and process the following personal data:

  • Identity Data: first name, last name, date of birth (required for age verification)
  • Contact Data: email address, telephone number, postal address
  • Transaction Data: details of reservations, payments, and services used
  • Technical Data: IP address, browser type, operating system, pages visited, time and date of access
  • Usage Data: information about how you use our website and services
  • Marketing Data: your preferences regarding receiving communications from us

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your reservations and enquiries
  • To verify your age in accordance with our 18+ entry requirements
  • To provide our services and fulfil contractual obligations
  • To comply with legal and regulatory obligations
  • To send you relevant communications about your stay (with consent)
  • To improve our website, services, and customer experience
  • To detect and prevent fraud or other unlawful activity

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: processing necessary to fulfil a contract with you
  • Legal Obligation: processing required to comply with our legal obligations
  • Legitimate Interests: processing for our legitimate business interests where these are not overridden by your rights
  • Consent: where you have provided clear consent for specific processing activities

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist in operating our website and business, subject to strict confidentiality agreements. We may also share data where required by law or to protect the rights and safety of ourselves or others.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is held for a maximum of 24 months. Reservation and transaction data is held for 7 years in accordance with UK financial regulations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request)
  • Correct inaccurate personal data
  • Request erasure of your personal data ("right to be forgotten")
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at supp@ukresorthotels.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to enhance your experience. Please refer to our Cookie Policy for full details.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the latest revision is shown at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related queries, please contact: supp@ukresorthotels.com
UK Resort Hotels, Grand Parade, Cheltenham, GL50 1HX, England